Refund Policy

Refund Policy for Executive Choice Limo Service

Effective Date: September 10 2023

At Executive Choice Limo Service, we are committed to providing exceptional service for our clients. We understand that occasionally circumstances may arise that necessitate a refund. This policy outlines the conditions under which refunds will be granted for our car booking services.

Refund Eligibility:

  • Hourly Booking Duration:
    Our services are provided on an hourly basis, with a maximum booking duration of eight (8) hours each day. We do not offer services for less than an hour.

Service Delivery Assurance:

We guarantee the provision of a well-maintained vehicle and a professional driver for the entire booked duration.

Requesting a Refund:

If, under extraordinary circumstances, a client is dissatisfied with our services, a refund may be requested. To initiate the refund process, the client must:

  • Contact Us Promptly:
    The client must inform us of their dissatisfaction and request a refund within 24 hours of the completion of the booking.
  • Provide Reasoning:
    The client should clearly specify the reasons for their dissatisfaction, along with any supporting evidence.

Evaluation and Verification

  • Internal Review:
    Upon receipt of the refund request, our team will conduct an internal review of the circumstances and assess the validity of the request.
  • Confirmation of Service Discrepancy:
    A refund will only be granted if it is determined that the services provided deviated significantly from our agreed-upon standards.

Refund Amount:

  • Prorated Refund:
    If a refund is deemed valid, it will be prorated based on the portion of the booking duration for which the services fell short of expectations.

Refund Processing:

  • Timely Processing:
    If a refund is approved, it will be processed within three business days from the date of confirmation.

Method of Refund:

Refunds will be issued using the original payment method used for the booking.

  • Termination of Services:
  • Cancellation of Current Booking:
    In the event of a refund, the current booking will be terminated, and our services will no longer be provided.

Limitations:

  • No Partial Refunds:
    We do not offer partial refunds for hourly bookings.
  • Exclusions:
    This policy does not cover refunds for additional services, such as extra hours or amenities added after the initial booking.

Contact Us:

If you have any questions or concerns about our Privacy Policy or Return Policy, please get in touch with us at +12027487616 or email us at executiveschoicelimo42@gmail.com

By booking our services, you acknowledge and agree to abide by the terms and conditions outlined in
 
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